Deep-dive into your review data
Filter, segment, and analyse your reviews by product, location, date, or rating to find exactly what's driving satisfaction — and what isn't.
Slice your data any way you need
Powerful filtering and segmentation so you always find the insight that matters — not just the average.
Advanced Filtering
Filter your reviews by date range, star rating, keyword, reviewer country, or custom tag. Find exactly the signal you need in seconds.
Segmentation by Location / Product
Break down your review data by branch, SKU, or service type. Understand which products delight and which locations underperform.
Trend Charts
Visualise how your average rating, review volume, and sentiment change over time. Correlate dips with operational events and campaigns with peaks.
NPS Correlation
See how your star rating and review sentiment correlate with your Net Promoter Score — and identify which review themes drive promoters vs detractors.
Follow-Up Questions
Add smart follow-up questions to your review invitations. Collect structured data alongside free-text feedback to segment insights more precisely.
CSV Data Export
Export your complete review dataset as a CSV for offline analysis, stakeholder reporting, or integration with your existing analytics toolchain.
MakeMyTrip improved NPS by 24% by segmenting reviews per travel category and acting on low-scoring routes
By breaking down review data by travel type — flights, hotels, holiday packages — MakeMyTrip's product teams identified that hotel booking reviews had significantly lower ratings in tier-2 cities. Targeted improvements in that segment drove a measurable NPS jump.
Related features
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